Find your answers to Frequently Asked Questions (FAQ)
1. How can I contact VivaTrove customer support?
You can reach our friendly customer support team by chating with one of our representatives right on our webiste, by emailing support@vivatrove.com or by visiting our Contact Us page on the website. We're here to assist you with any questions or concerns.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, PayPal, and other secure online payment options. Rest assured, your payment information is safe with us.
3. How do I track my order?
To track your order, simply log in to your VivaTrove account and go to the Order History section. There, you'll find real-time updates and tracking information for your shipment.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please visit our Returns & Exchanges page for detailed information on our return policy and instructions on how to initiate a return.
5. Do you offer international shipping?
Yes, we offer fast worldwide shipping to ensure that girls around the globe can enjoy VivaTrove fashion. Shipping fees may vary based on your location, so please check our Shipping & Delivery page for more details.
6. Can I earn rewards or perks with my purchases?
Absolutely! We value your loyalty. With every purchase, you'll earn perks that you can use toward future orders. It's our way of saying thank you for choosing VivaTrove.
7. Are your products suitable for sensitive skin?
Yes, we take great care in selecting fabrics that are healthy, soft, and gentle on the skin. Our commitment to quality ensures that your child's comfort is a top priority.
8. Do you have a sizing guide available?
Yes, we offer a comprehensive sizing guide to help you choose the perfect fit for your child. You can find this guide on the product pages for easy reference.
9. What makes VivaTrove's designer collection special?
Our designer collection is curated with love and creativity by our founder, Elly Tan, a fashion diva with a passion for creating beautiful things for girls. Each piece is carefully crafted to elevate style and inspire joy.
10. Do you offer free shipping?
Yes, we offer free standard shipping on orders of $79 or more. It's our way of making your shopping experience even more delightful.
If you have any further questions or need assistance with anything else, please don't hesitate to contact us. We're here to make your VivaTrove experience as enjoyable as possible!
11. How do I use my earned perks on future purchases?
Using your earned perks is easy! During the checkout process, you'll have the option to apply your perks as a discount towards your order total. Keep an eye out for this option to enjoy extra savings.
12. Can I place a bulk order for a special event or occasion?
Absolutely! We cater to special occasions and events. If you need to place a bulk order or have specific requirements, please contact our customer support team, and we'll be delighted to assist you with personalized arrangements.
13. Are there any promotions or discounts available?
We frequently offer promotions and discounts to our valued customers. To stay updated on our latest offers, subscribe to our newsletter, and follow us on social media. Keep an eye out for limited-time deals and special events.
14. What if I receive a damaged or incorrect item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please reach out to our customer support team immediately. We will work swiftly to resolve the issue and ensure you receive the correct product in perfect condition.
15. How can I stay informed about new arrivals and fashion trends at VivaTrove?
To stay in the fashion loop, explore our New Arrivals section on the website. You can also subscribe to our newsletter to receive updates on the latest trends, exclusive offers, and styling tips for your little ones.
16. Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping options and the ability to include personalized messages with your orders. Make your gift extra special by selecting these options during the checkout process.
17. Can I return or exchange a gift I received from VivaTrove?
Of course! We want the recipient to be delighted with their gift. If you need to return or exchange an item received as a gift, please contact our customer support team, and we'll guide you through the process.
18. How do I stay updated on VivaTrove's latest news and events?
To be the first to know about our news and events, visit our Blog section and follow our social media channels. We regularly share exciting updates, style inspiration, and behind-the-scenes glimpses of VivaTrove.
19. Do you have a loyalty program for frequent shoppers?
Yes, we do! Our loyalty program rewards frequent shoppers with exclusive benefits, such as early access to sales, special discounts, and surprise gifts. Check out our Loyalty Program page for more information.
20. How can I provide feedback or share my VivaTrove experience?
We love hearing from our customers! You can share your feedback and experiences by leaving reviews on our product pages or by contacting our customer support team. Your input helps us improve and make your VivaTrove experience even better.