Welcome to VivaTrove! We're delighted to provide you with information about our shipping and delivery process to ensure your shopping experience is seamless and enjoyable.

1. Shipping Options

1.1. Standard Shipping: We offer standard shipping to most destinations worldwide. Delivery times may vary based on your location and can typically range from 8 to 15 business days.

1.2. Expedited Shipping: For those who can't wait to receive their VivaTrove treasures, we offer expedited shipping options. Delivery times are shorter, typically ranging from 3 to 6 business days. Additional fees may apply for expedited shipping.

2. Shipping Fees

2.1. Standard Shipping: Enjoy free standard shipping on orders of $79 or more. For orders below $79, a flat shipping fee will apply. The exact fee will be displayed during the checkout process based on your shipping address.

2.2. Expedited Shipping: Expedited shipping fees are calculated based on your location and the weight of your order. You will see the exact fee during the checkout process before completing your purchase.

3. Order Processing Time

3.1. Processing Time: We process orders promptly upon receipt. Orders typically ship within 1 to 9 business days, excluding weekends and holidays. Please note that during peak seasons or special promotions, processing times may be slightly longer.

4. Tracking Your Order

4.1. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the status and location of your package.

4.2. Tracking Updates: Tracking updates may take up to 48 hours to become available. If you have any concerns about the status of your order, please don't hesitate to contact our customer support team.

5. International Shipping

5.1. Customs and Duties: For international orders, please be aware that customs duties and taxes may apply, depending on your country's regulations. These fees are the responsibility of the recipient and are not included in the purchase price or shipping fees.

5.2. Delivery Time: International delivery times may vary based on customs clearance and local postal services. Please allow additional time for international shipments to reach their destination.

6. Delivery Address

6.1. Accuracy: Ensure that your delivery address is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.

7. Contact Us

If you have any questions or concerns about shipping and delivery, please don't hesitate to contact our customer support team at support@vivatrove.com, or by submitting a form on the 'Help' page, or by typing your message on the 'Live Chat'. We are here to assist you and make your VivaTrove experience as enjoyable as possible.

Thank you for choosing VivaTrove. We look forward to delivering happiness to your doorstep!


See our Return Policy